Accessible information for customers

Below is a range of key information about CoAct’s services, in multiple accessible formats. If there is any specific information you are after that is not listed below, please get in touch with our friendly team and we will do our best to help you.

Document	Standard	Large Print	Easy English	Audio
Welcome to CoAct	Download Standard	Download Large Print	Download Easy English	Your Rights Welcome to CoAct
Starting and Finishing in DES	Download Standard	Download Large Print	Download Easy English	Who qualifies for Disability Employment Services When will you start receiving services Taking a break Leaving our services How to provide feedback or make a complaint Customer Satisfaction Surveys
Service Guarantee	Download Standard	Download Large Print	N/A	Our Requirements Your Requirements Your Information Choosing a provider
Code of Practice	Download Standard	Download Large Print	N/A	Disability Employment Services Code of Practice
National Standards for Disability services	Download Standard	Download Large Print	Download Easy English	Rights Participation Customer Outcomes Feedback and Complaints Service Access Service Management
National Minimum Wage Fact Sheet	Download Standard	Download Large Print	Download Easy English	National Minimum Wage: Fact Sheet
CoAct Privacy Policy	Download Standard	Download Large Print	Download Easy English	N/A
Connecting to employment services through technology	Download Standard	Download Large Print	N/A	N/A
Advocacy	N/A	Download Large Print	Download Easy English	Advocacy
Welcome to work	Download Standard	N/A	N/A	N/A
Customer feedback	Download Standard	Download Large Print	Download Easy English
Customer promise	Download Standard	Download Large Print	Download Easy English
Your voice	Download Standard	Download Large Print	Download Easy English