About CoAct: Our story

A rich tapestry of collaboration, innovation and for-purpose passion.

CoAct has been making a difference in the lives of Australians since 1997

Our not-for-profit network is committed to helping job seekers and connecting people with their community.

When the government outsourced public employment programs, it created an environment of competition, rather than collaboration. The best chance of success for small, community-based providers was to combine forces and tender collaboratively as a single provider.

So, we developed the first ‘social franchise’ of its kind in Australia and wrote the first chapter in our story of ‘the power of many.’

Join our network of leading community service providers as a CoAct partner.

Our structure and values

Our model is unique and multifaceted, and our shared values unwavering. Together they drive our work helping those most in need.

Why CoAct

If not-for-profit organisations are the heartbeat of meaningful employment services, then CoAct is the lifeblood. Our network brings unparalleled value to the communities we serve.

Our impact

Read about how our work has made an impact on job seekers, their employers and their local communities across Australia.


As a Public Benevolent Institution, CoAct is acutely aware of our responsibility, accountability and obligations to operate with sound governance, prudent management and service quality.


CoAct is known and respected for our innovative programs and pilots, ensuring our services are continually evolving to meet the complex needs of our customers.

Careers at CoAct

Want to be a part a team that makes a real difference, with plenty of staff perks? Work with us and discover why we’ve been recognised as an Employer of Choice multiple times.

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.

Our service partners

CoAct is the leading network of not-for-profit community organisations delivering employment services across Australia.

Australia’s first social franchise using 'the power of many'

It’s a model that differentiates us to this day. A collective of not-for-profits joining forces to amplify their social impact.

Our service partners are empowered to deliver employment services directly within their local communities, leveraging their local knowledge and connections.

As the engine room, CoAct provides comprehensive support to our partners, including procurement of new contracts, co-designed service delivery models, robust quality frameworks, and cutting-edge technologies tailored to their needs.

A proud history of transforming lives

The 100-plus community-based organisations we’ve partnered with across the country over the last 25+ years have each added to the rich tapestry that is CoAct today.

Our network is made up of diverse organisations who all bring different strengths and knowledge which can be shared. Each of our service partners play a significant role in positively impacting individuals and their communities.

Read more about CoAct’s rich history in our 25th anniversary publication: Strength in Commitment

A diverse pool of communities and groups

No matter if the community is in a remote, regional or metropolitan area, each community has unique challenges which power new thinking.

We have a strong history of partnering with local Aboriginal and Torres Strait Islander organisations and have serviced some of the most remote First Nations communities across Australia.

We’ve also seen lasting benefit to individuals and their communities through our youth-focused green projects, which we delivered for over 16 years.

A great sense of community

A common theme across our network is the great sense of community, camaraderie and genuine care for each other and those we help.

We have a proud history of transforming lives and strengthening our communities.

Our ability to innovate has been made possible by listening closely and identifying the needs and strengths of our job seekers, tailoring the assistance we provide and collaborating with our partners to make change happen.


The latest news from CoAct and our service partners.

Get started with CoAct

Register your interest in becoming a CoAct service partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
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