Work Assist

If you are having difficulty fulfilling your role due to injury, disability or health condition (including anxiety and depression) we can offer you tailored support to help you maintain your employment.

Get support to stay in employment with Work Assist

Work Assist is a free program that supports people who have difficulty fulfilling the essential requirements of their role due to injury, disability, or health condition.

Work Assist is a program offered by the Australian Government that provides support to job seekers with disabilities, illness, injury or other barriers to employment. The program is designed to help job seekers maintain employment by providing a range of support services and assistance. 

Some of the types of support available to employees through Work Assist include: 

  • Advice about redesigning your job so you can keep working.
  • Workplace assessments to identify any necessary modifications or adjustments to the job or workplace.
  • Mental health support to help you with issues such as depression, anxiety or stress-related conditions. 
  • Access to allied health Interventions such as physiotherapy, occupational therapy, pain management or psychological counseling.
  • Ongoing support and mentoring to help employees succeed in their roles. 

This support is provided at no cost to you or your employer.

How Work Assist can help you to keep working

Workplace assessment

Our qualified team will conduct a workplace assessment to see how you are performing in your job, what barriers to employment you are currently experiencing and what supports you may need to continue working.

Advice about job redesign

We can advise you and your employer on appropriate job redesign so you can keep working. This process may include analysing and customising elements of a role such as hours of work, location of work, duties and responsibilities, work expectations and key performance indicators.

Workplace modifications or special equipment

We can recommend appropriate tools, equipment or technological aids to ensure you can keep working. Our team can also advise you on your eligibility for funding for workplace modifications or specialised equipment from the government’s Employment Assistance Fund.

Allied health interventions

We can help you access allied health and specialist interventions such as physiotherapy, occcupational therapy, pain management and counselling sessions.

Team learning sessions

Where appropriate, we can run team learning sessions for management and team mates to help build an encouraging and understanding work environment.

Ongoing support

We provide ongoing, specialist employment support for as long as you need (minimum of 12 months).

Am I eligible for Work Assist?

You may be eligible for Work Assist if you are:
  • having difficulty at work or at risk of losing your job due to a diagnosed disability, injury or health condition.  
  • currently employed, working at least 8 hours a week for the last 13 consecutive weeks.
  • an Australian resident or temporary protection visa holder.
  • not studying full-time.
  • between 14 and 67 years of age.

Get started with CoAct

Step 1
Complete our easy form or call 1800 226 228 and we’ll get back to you within 24 hrs.
Step 2
Chat with our team. We’ll unpack your challenges and health conditions, and confirm your eligibility.
Step 3
Impliment job redesign, workplace modifications or special equipment to support you to keep working.
Step 4
Our team will provide ongoing support for as long as you need (minimum of 12 months).

Case study: Manoli gets support from MS Queensland to keep working

Our service partner MS Queensland have been supporting Manoli since 2018, managing his MS symptoms so he can stay in work

In 2018 Manoli reached out to the team at MS Queensland because the workplaces he was contracting to offered little to no assistance for his Multiple Sclerosis (MS) symptoms. For Manoli these include mobility impairments, muscular spasticity, sensory deficits, and Uthoff’s phenomenon (heat sensitivity negatively affects MSA symptoms).

Support from MS Queensland

At the start of his journey MS Queensland’s allied health knowledge enabled them to fund remedial massage to help manage Manoli’s muscular spasticity, and their local connections allowed them to source the amazing specialists at Results Physiotherapy and Move Osteopathy who ultimately helped him.

Since then, MS Queensland’s employment support service the team has also:

  • helped Manoli access NDIS (the National Disability Insurance Scheme) to assist with funding for physio, occupational therapy and other therapy services
  • facilitated workplace assessments and continued education through weekly debriefing phone calls
  • and coordinated his application for around $9,000 worth of Job Access funding for disability specific equipment. This has helped to maintain Manoli’s self-employment status and cover the costs of:
    • air conditioning in his home office
    • a Samsung Galaxy tablet and pen
    • a desk fan
    • 2 x Ben-Q monitors
    • an Alogic dual display docking station
    • a desk monitor riser
    • dual monitor arms
    • a Jabra Evolve 65 headset
    • a high back desk chair
    • a PowerVital cooling vest and collar
    • an Ergorest arm rest desk attachment
    • a Microsoft Surface Go 3 tablet, surface pen, keyboard and pen charger
    • and Dragon professional voice recognition software.

Read the full story here

Real stories

Everybody has a story. Read how we support our job seekers on their unique journey to employment.

Job seeker resources

Job seeker resources, hints and tips.

Find your local provider

Our local job experts are ready to help you find employment that suits your needs.

Register your interest

Need help staying in work? Call us on 1800 226 228 or complete our form and we’ll get back to you within the next 24 hours.

Are you an Australian citizen, permanent resident or hold a Temporary Protection, Special Category or Safe Haven Visa?

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CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

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