Employers
Refer your employees to CoAct Connect employment services for extra job support through Ongoing Support (Work Assist).
If your employee is having difficulties fulfilling the essential requirements of their job, CoAct Connect can help
Help your staff stay in their job. Learn about referring to CoAct Connect and the Ongoing Support (Work Assist) program.
If your employee is having difficulty fulfilling their role due to injury, disability or health condition (including anxiety and depression) we can offer tailored support to help them maintain employment through the Inclusive Employment Australia – Ongoing Support (Work Assist) program.
The support available to employees can include:
- Advice about redesigning their job so they can keep working.
- Workplace assessments to identify any necessary modifications or adjustments to the job or workplace.
- Mental health support to help them with issues such as depression, anxiety or stress-related conditions.
- Access to allied health Interventions such as physiotherapy, occupational therapy, pain management or psychological counseling.
- Ongoing support and mentoring to help employees succeed in their roles.
This support is provided via the Ongoing Support (Work Assist) program at no cost to the employee or employer.
Who can benefit from the Ongoing Support (Work Assist) program?
- Employees with physical injuries, such as neck or back injuries.
- Employees with illness, such as cancer, or other debilitating disease.
- Employees with chronic illness, such as MS, arthritis or diabetes.
- Employees with mental illness, such as anxiety or depression.
- Employees with disability, including visual or hearing impairments.
Not sure if your employee is eligible for this program? Contact our team.
Support your staff through Ongoing Support (Work Assist)
Workplace assessment
Our qualified team will conduct a workplace assessment to see how your staff member is performing in their job, what barriers to employment they are currently experiencing and what supports they may need to continue working.
Advice about job redesign
We can advise you and your employee on appropriate job redesign so they can keep working. This process may include analysing and customising elements of a role such as hours of work, location of work, duties and responsibilities, work expectations and key performance indicators.
Workplace modifications or special equipment
We can recommend appropriate tools, equipment or technological aids to ensure your staff member can keep working. Our team can also advise on eligibility for funding for workplace modifications or specialised equipment from the government’s Employment Assistance Fund.
Allied health interventions
We can help your staff access allied health and specialist interventions such as physiotherapy, occcupational therapy, pain management and counselling sessions.
Team learning sessions
Where appropriate, we can run team learning sessions for management and team mates to help build an encouraging and understanding work environment.
Ongoing support
We offer continuous, specialised employment support for as long as your employee needs, with a minimum commitment of 12 months.
Who is eligible for Ongoing Support (Work Assist)?
Your staff may be eligible for Ongoing Support (Work Assist) if they:
- have a verified disability, illness or health condition, this includes mental health conditions and need assistance to stay in your job
- be assessed by us as needing Ongoing Support (Work Assist) to keep your job
- be currently working and have been with your current employer for a consecutive period of at least 12 weeks, or there is an expectation that the job will last for at least 12 weeks
- have an assessed work capacity of less than 30 hours each week.
Make a referral to Work Assist
Step 1 Permission
Speak with your employee and obtain their permission to refer them to CoAct Connect employment services.
Step 2 Refer
Complete the referral form or call 1800 226 228 to chat with our referral team.
Step 3 Contact
Our team will contact your employee to discuss the support they need and confirm their eligibility.
Step 4 Support
CoAct Connect will support your employees to maintain their employment.
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Make a referral
Referring to CoAct Connect is easy. Refer an individual to us (with their consent) or call 1800 226 228 and chat to us about the best approach to help their situation.