Join CoAct: Economic sustainability

Sustainability in the current environment

Sustainability in the current environment

The employment services landscape we’re in today has changed. We’re seeing new challenges we didn’t face in the pre-Covid world, and there’s no denying it’s tough.

Our sector is facing increasing operational costs and competition, historically low unemployment plus caseload challenges.

Thin margins and high contractual expectations around service delivery and compliance make it difficult to service customers in meaningful ways that deliver real value.

The economies of scale required to make contracts viable are now under further pressure with declining caseloads.

The current economic environment is amplifying the pressure on providers, with rapid increases in cost across all areas of their business. From recruitment and wages, IT infrastructure, data security, compliance, accreditation and more, all business units are feeling the pinch. It’s never been more important for providers to invest in strategies that drive contract performance, create efficiencies and leverage economies of scale.

Imagine the costs saved in people, technology, time and more by streamlining just one or several of your business activities?

CoAct operates a unique model, where our service partners (subcontractors) directly deliver employment services. CoAct acts as the engine room, providing partners with a suite of supports that drive performance and sustainability.

Our services have been carefully codesigned and tested with 15 employment services providers, representing a significant investment over the past 25 years.

Simon Brown
CEO – Chief Executive Officer

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.

Service partner testimonials

"Interact invest and work closely with the CoAct marketing team as based on performance over the last four years they have proven their ability to drive acquisition for DES customers. We are also working with CoAct marketing on several bespoke campaigns for Interact, the team is responsive, easy to work with and willing to try new things."
Catherine Cairns, former CEO, Interact
"When there are elements of a contract that aren’t working or there’s been changes made to a contract, it’s really good to be in an environment where you’re able to access different thoughts and other experiences. To come together to resolve issues and step forward to make a more productive and successful delivery for our customers."
Leonie Carlile, Group CEO, The BUSY Group
"CoAct were proactive in sourcing two senior leaders for our organisation. The team were easy to work with, took the time to understand our requirements, and delivered results. They were  timely, responsive and understood not only our business needs, but the type of individuals best suited to our culture and environment. CoAct’s extensive knowledge of the employment services market and rigorous recruitment process ensured we received exceptional service and secured two fantastic employees. I would highly recommend CoAct’s recruitment service to other organisations."
Tom Mangan, General Manager – Workforce Solutions, Community Solutions Group
"We call it thinking global and acting local. We get to leverage the national footprint of wonderful service partners, share best practice, evaluations of the outcomes we deliver and be part of a broad conversation that smaller non-profits wouldn’t get to engage in because of their size."
Ben Vasiliou, CEO, Youth Projects
"As a CEO, it gives a network of peers that I otherwise wouldn’t have, that’s very helpful when dealing with unique challenges - or sometimes not so unique!"
Leonie Carlile, Group CEO, The BUSY Group


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Register your interest in becoming a CoAct service partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

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