Work Assist: Support your staff to stay in work

Workplace solutions for eligible employees who have difficulty fulfilling their role due to injury, illness or disability.

Work Assist helps your employees stay in work

Delivered through Disability Employment Services, Work Assist is a government funded program - there’s no cost to you.

Work Assist is an Australian government-funded initiative aimed at assisting both employers and employees in navigating challenges related to health, injury, or disability within the workplace. The program is designed to provide tailored support to retain valuable employees, recognising their significance as contributors to the success of businesses – it is a free service.

If you have a staff member currently experiencing difficulties fulfilling the essential requirements of their job, arising from the impact of their injury, disability or health condition, CoAct can help.

Who can benefit from the Work Assist program?

  • Employees with physical injuries, such as neck or back injuries.
  • Employees with illness, such as cancer, or other debilitating disease.
  • Employees with chronic illness, such as MS, arthritis or diabetes.
  • Employees with mental illness, such as anxiety or depression.
  • Employees with disability, including visual or hearing impairments.

Not sure if your employee is eligible for this program? Contact our team.

Support your staff through Work Assist

Workplace assessment

Our qualified team will conduct a workplace assessment to see how your staff member is performing in their job, what barriers to employment they are currently experiencing and what supports they may need to continue working.

Advice about job redesign

We can advise you and your employee on appropriate job redesign so they can keep working. This process may include analysing and customising elements of a role such as hours of work, location of work, duties and responsibilities, work expectations and key performance indicators.

Workplace modifications or special equipment

We can recommend appropriate tools, equipment or technological aids to ensure your staff member can keep working. Our team can also advise on eligibility for funding for workplace modifications or specialised equipment from the government’s Employment Assistance Fund.

Allied health interventions

We can help your staff access allied health and specialist interventions such as physiotherapy, occcupational therapy, pain management and counselling sessions.

Team learning sessions

Where appropriate, we can run team learning sessions for management and team mates to help build an encouraging and understanding work environment.

Ongoing support

We offer continuous, specialised employment support for as long as your employee needs, with a minimum commitment of 12 months.

How does the Work Assist program operate?

Our experienced Work Assist team will initiate the process by meeting with you and your employee to identify barriers hindering your staff’s job performance and job retention.

We offer advice and assistance to both you and your employee, providing strategies to overcome existing barriers to keep them in work. We offer continuous, specialised employment support for as long as your employee needs, with a minimum commitment of 12 months.

Supports we offer include:

  • Face-to-face support
  • Advice about job redesign
  • A comprehensive workplace assessment
  • Workplace modifications or special equipment
  • Support in the workplace to help manage the impact of the injury, disability or health condition
  • Training sessions and resources for your team
  • Connections to interventions such as physiotherapy, occupational therapy, pain management or psychological counseling.

Refer to Work Assist or contact our team for more information.

Benefits to employers

There are a range of benefits associated with the Work Assist program.

The benefits to employers include:

  • retaining skilled and experienced staff
  • securing and maintaining business productivity
  • increased employee loyalty
  • creating a disability-friendly workplace
  • supporting diversity and inclusion in the workplace
  • positive public image
  • legal and ethical compliance.

Who is eligible for Work Assist?

Your staff may be eligible for Work Assist if they are:
  • having difficulty at work or at risk of losing your job due to a diagnosed disability, injury or health condition.  
  • currently employed, working at least 8 hours a week for the last 13 consecutive weeks.
  • an Australian resident or temporary protection visa holder.
  • not studying full-time.
  • between 14 and 67 years of age.

Make a referral to Work Assist

Step 1 Permission
Speak with your employee and obtain their permission to refer them to CoAct employment services.
Step 2 Refer
Complete the referral form or call 1800 226 228 to chat with our referral team.
Step 3 Contact
Our team will contact your employee to discuss the support they need and confirm their eligibility.
Step 4 Support
CoAct will support your employees to maintain their employment.

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Referring to CoAct is easy. Refer an individual to us (with their consent) or call and chat to us about the best approach to help their situation.


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Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

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