About CoAct: Innovation

At CoAct, we start with you.

CoAct is a leader in problem solving, innovative thinking and collaboration

We know that unemployment is complex and not an issue to be solved in isolation. That’s why we’re committed to driving research and pilot programs to better support the diverse needs of job seekers and create long-term change.

We are proud of our reputation as strong agents of change – in the sector, in local areas across the country and most importantly, in people’s lives. 

At CoAct, partnerships are the key to success. We work together with our service partners, like-minded community services organisations and other research teams to help find new insights, innovations and ways to better help our communities. 

Innovation with impact

Innovation was the spark that created CoAct. We work closely with local communities to find new ways to help and discover better ways of delivering and funding existing services. Learn more about the fantastic work being delivered by CoAct service partners across Australia. Discover our impact 

Got an idea?

If you have an idea for a pilot program or research project that could improve our service and make an impact in communities across Australia, then we would love to hear from you. Get in touch via [email protected].

Pilot programs

Pilot programs are the perfect way to test new ideas as part of our commitment to innovation and continuous improvement. CoAct evaluates all pilot programs to see what worked and what could be done better. Our learnings are then fed back into current and future programs and the successful pilot programs are replicated across the country to deliver improved quality services to even more Australians. 

Bridge to Work

We partnered with Bridge Housing – an award-winning Community Housing Provider – to support the successful transition to employment for tenants in social housing who were struggling to sustain their tenancies. The objective was to elevate tenants from their current circumstances to achieve greater independence and social inclusion. Residents came from very diverse backgrounds with large representations of CALD, refugees and Indigenous with over half not in work at the time. 

Intensive Case Management

Intensive Case Management (ICM) provides a greater opportunity to help the highly disadvantaged or very long-term unemployed customers move into sustainable employment. This model favoured by CoAct allows targeted service delivery with broad measurable impact that can be replicated at scale across disadvantaged community groups. 

CoAct has a proven track record of expertise in working with disadvantaged community groups. Our ICM programs have always differed from mainstream employment services by providing greater flexibility and more intensive support for job seekers. 

Our ICM programs invested at the front end to deliver a highly intensive, individualised service focused on securing sustainable employment, complimentary to individual circumstances. 

This framework enables us to work with job seekers without the constraints of prescribed contact regimes, enhancing engagement and ultimately generating higher outcome levels. 

ICM reinforces CoAct’s values and approaches to working with customers, delivering a service that works with customer strengths, not focusing on their weaknesses, motivating not coercing and treating customers as individuals with specific needs. 

Research for results

CoAct partners with researchers to support studies that explore and inform our service approach, the landscape of employment services, the complexities of looking for and staying in work, and the many layers that influence how people find sustainable employment.

ARC Grant: “Who You Know or Where You Go? The Role of Formal and Informal Networks in Finding Employment and Maintaining Wellbeing”

New insights on social networks to inform wellbeing and labour market outcomes for unemployed Australians  

CoAct was successful in winning a grant through the Australian Research Council (ARC) to undertake a landmark study of how informal and formal networks of unemployed Australians affect their odds of gaining employment.  

The four-year research collaboration between CoAct and researchers at the University of Sydney, the University of Queensland and the University of Wollongong was Australia’s first major study of the networking practices and associated job search experiences of unemployed Australians. 

In the wake of the past spotlights on the effectiveness of government-funded employment services like jobactive, these new insights have been highly beneficial in informing future policy and service delivery, as well as increasing job seeker wellbeing and outcomes.  

Until now, little was known about what kinds of networks (formal and informal) or what network characteristics (their size, strength and diversity) are significant for the more disadvantaged job seekers. 

We now have data that shows larger, stronger and more diverse formal and informal networks are crucial in finding work and maintaining wellbeing. They are a valuable resource for the unemployed and are associated with superior employment outcomes. 

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.


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Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

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CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


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