Three customer success stories: Five Bridges build bridges for Donna, Kenneth & John

31 May 2023

Three customer success stories: Five Bridges build bridges for Donna, Kenneth & John

Five Bridges is a not-for-profit South-East Queensland based organisation that’s passionate about assisting local Aboriginal and Torres Strait Islander communities with barriers to employment.

Five Bridges is a CoAct service partner, delivering employment support through the Australian Government’s new Workforce Australia program in the South Brisbane Region.

Here we share three customer success stories as an example of the work they’re doing and the ways in which they can help members of their local Aboriginal and Torres Strait Islander communities look for and prepare for work.

Donna’s story

Donna is a Five Bridges Beenleigh customer who had been long term unemployed – until she connected with Recruitment Specialist Lena and Mentor Palu. Lena’s support for Donna extended to attending her interview with her and that level of intense support, combined with Palu’s mentorship and guidance ultimately empowered Donna to successfully secure employment.

The best part of Donna’s story: Donna did so well in her interview that although she applied for a role behind the scenes the hiring team requested that she takes on a customer facing role. High praise indeed and her team says, “we are super proud of Donna and can’t wait to watch her journey unfold.”

Kenneth’s story

If you ask the team about Kenneth they’ll tell you he simply never gave up. In his quest for a new job he was a regular visitor to the Rockhampton office, rewriting his resume, applying for multiple positions and going above and beyond to do everything in his power to seal the deal. To his credit Kenneth finally secured a role and they were so keen to get him in they requested an immediate start.

The best part of Kenneth’s story: The moment Kenneth literally danced into the office waving his offer letter and his recruitment consultants Ange, Junior and the rest of the team erupted into cheers.

John’s story

Woodridge customer John faced numerous barriers to employment but thanks to a spirit of true determination to succeed, a can-do attitude and support from the Brisbane Southeast team he didn’t let them stop him from finding his new job.

Instead, guided by a support team made up of recruitment consultants Kasey, Lena and Zane, he took the path successfully completing a DGT employment and training program and progressed straight into a new job.

The best part of John’s story: The fact that he didn’t let a single roadblock throw him off course. His team says,

we’re super proud of John and his achievements and we know he has a bright future ahead of him.

These customer success stories come on the back of a six month period of innovative initiatives led by new General Manager Katie Peatey. She considers this role of supporting and uplifting her local Aboriginal and Torres Strait Islander communities to be her dream job saying,

my whole team is passionate about this and we’re not tucked away we’re out there getting involved and making a real difference.

CoAct Connect + Five Bridges helps Aboriginal and Torres Strait Islander job seekers find work through a wide range of specialised services aimed at helping you find and keep meaningful employment sooner. Call our team on 1800 226 228 to find out more.

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