Join CoAct: Recruitment and training

Employment services is a specialised industry requiring niche knowledge and training.

Access a learning and development framework that builds capacity, drives performance and improves staff retention

Having a strong frontline team is the foundation for great performance. But finding and retaining the right staff is increasingly challenging.

The employment services sector has one of the highest employee turnover rates of any industry vertical (40 per cent average turnover), largely thanks to staff burnout, insufficient training, and a lack of career progression. The price of this is huge, particularly when it includes factoring in the cost of disrupting the customer relationship, the very real cost of job lag and the cost of hiring and inducting a new recruit. These financial and time implications start from the moment an employee decides to leave their current job, continuing until a replacement employee is working to their optimum capacity.

Employment services is a specialised industry requiring niche knowledge and training.

Matching the right people to the right roles is an important first step in staff retention and satisfaction. Embedding a quality learning and development framework to onboard and nurture staff is, too. Both important, both costing businesses in time, money and expertise.

CoTalent recruitment solutions

Accessing the top talent in the market is a critical competitive advantage in our industry. In today’s competitive landscape a strategic approach to identifying and sourcing talent is essential.

CoAct’s CoTalent offering is an affordable, tailored recruitment solution that enables fast, quality hires. Our team of HR professionals know the employment services industry and have supported our partners to successfully
recruit and retain the best talent the industry has to offer.

Choose from a range of tailored services:

  • end-to-end recruitment
  • developing job descriptions
  • recruitment toolkits
  • job ad writing and online advertising
  • candidate shortlisting, screening, reference and police checks
  • online skills assessments
  • psychometric testing
  • interviews and candidate assessments
  • career development pathways
  • workforce planning
  • contract-specific learning and development, delivered through an innovative learning management system

Make informed talent decisions with a customised assessment platform

Leverage our enterprise-level recruitment software to make objective, evidence-based talent decisions that reduce bias and drive better outcomes. With fully customisable benchmarking, you can be confident knowing whether candidates and existing employees will be successful in specific roles.

  • Easily test candidates and view results in real-time, with easy-to-understand score reports
  • Analyse and compare your candidate pool and establish custom baselines using results from your current workforce
  • Manage your candidate and existing employee pipeline
  • Map your staff training to key performance objectives – supporting staff with knowledge gaps and areas of improvement.

Contract-specific learning and development with faster speed to productivity

Facilitated though our enterprise-level learning management system, CoAct Academy delivers an industry-leading learning and development framework for employment services providers. Our contract-specific training ensures staff can hit the ground running from day one.

Access foundational-level, role-specific learning frameworks for frontline staff and leader-focused training for site and regional managers. Developed and facilitated by our team of contract-specific subject matter experts, our training goes far beyond the content in the department’s learning centre.

In addition to general contract and compliance requirements, staff are equipped with knowledge that supports best practise service delivery, helping your teams drive performance. These modules include cultural competency courses, mental health awareness and diversity and inclusion training.

Training is delivered through a mix of self-paced e-learning and virtually-facilitated sessions, meaning staff can get started as soon as they receive access. This format enables staff to complete their training as they learn on the job, meaning faster speed-to-productivity. It also means there’s minimal input required from managers, as all e-learning is pre-assigned to the learner.

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.

Service partner testimonials

"Interact invest and work closely with the CoAct marketing team as based on performance over the last four years they have proven their ability to drive acquisition for DES customers. We are also working with CoAct marketing on several bespoke campaigns for Interact, the team is responsive, easy to work with and willing to try new things."
Catherine Cairns, former CEO, Interact
"When there are elements of a contract that aren’t working or there’s been changes made to a contract, it’s really good to be in an environment where you’re able to access different thoughts and other experiences. To come together to resolve issues and step forward to make a more productive and successful delivery for our customers."
Leonie Carlile, Group CEO, The BUSY Group
"CoAct were proactive in sourcing two senior leaders for our organisation. The team were easy to work with, took the time to understand our requirements, and delivered results. They were  timely, responsive and understood not only our business needs, but the type of individuals best suited to our culture and environment. CoAct’s extensive knowledge of the employment services market and rigorous recruitment process ensured we received exceptional service and secured two fantastic employees. I would highly recommend CoAct’s recruitment service to other organisations."
Tom Mangan, General Manager – Workforce Solutions, Community Solutions Group
"We call it thinking global and acting local. We get to leverage the national footprint of wonderful service partners, share best practice, evaluations of the outcomes we deliver and be part of a broad conversation that smaller non-profits wouldn’t get to engage in because of their size."
Ben Vasiliou, CEO, Youth Projects
"As a CEO, it gives a network of peers that I otherwise wouldn’t have, that’s very helpful when dealing with unique challenges - or sometimes not so unique!"
Leonie Carlile, Group CEO, The BUSY Group


The latest news from CoAct and our service partners.

Get started with CoAct

Register your interest in becoming a CoAct service partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

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CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

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