Join CoAct: Quality and assurance

We take care of compliance management so you can remain focused on providing exceptional employment services.

Independent, cross-contractual expertise with a proven track record

If managed poorly, providers face the real risk of non-conformance, breaches, recoveries and even loss of contract.

If you want to succeed as an employment services provider, having a strong handle on quality and assurance is non-negotiable. As contracts have become more complex, so too have their demands on compliance, requiring a significant investment in time, resources and expertise. Yes, being adequately equipped to handle quality and compliance is cost-heavy. But the impacts of not managing this crucial business area are far greater.

Over 20 years combined cross-contract experience: Our team has a proven track record delivering results for our network and quality-assured services for our customers.

100% success rate: in our most recent certification audits for ISO 9001/27001, NSDS and QAF (all department requirements).

Zero non-conformances: across all contracts delivered by the CoAct network.

All certification maintained: across our network for the last decade.

Our partners benefit from:

Trust with funders

Our quality and assurance team is a positive and proactive conduit between funders and our Service Partners. Our willingness to communicate in an open and transparent way, plus years of demonstrated contract performance has built much trust with funders. Our resolution-focused approach and history of delivering favourable outcomes have positioned CoAct and our Service Partners as valued and influential industry stakeholders.

Management and coordination of accreditation

CoAct ensures all Service Partners are accredited with both the Quality Assurance Framework (QAF) and National Standards for Disability Services (NSDS). The cost of both QAF and NSDS accreditations are included in CoAct’s annual Service Partner fee. The value to obtain and maintain these accreditations is approximately $100,000, meaning Service Partners benefit from significant savings.

Consistent, accountable service delivery

Our robust frameworks ensure Service Partners operate within a set of minimum standards across the network, delivering consistency and accountability, which contributes to maintaining our market-leader positioning.

Contract advice, coordination and administration

CoAct provides Service Partners with contract advice on deed/guideline requirements, as well as contract administration (subcontracts, insurance, financials) and coordination of department requests such as complaints, FOIs or change of site details. We also coordinate internal and external program assurance and monitoring activities.

Reduced overhead costs

Service Partners have access to CoAct’s highly qualified team of specialised trained staff, including a subject matter contract expert to provide contract advice and manage assurance and monitoring activities, both internal and funders, resulting in significant operational savings by reducing unnecessary.

Three lines of defence model

First line of defence

  • Management control: File reviews, Incident/Privacy/Feedback reporting, recoveries
  • Internal control measures: QA awareness, QMS doc control, maintenance, CIC Committee, SOPs/Forms etc

Second line of defence

  • Quarterly – Quality Assurance Health Check
  • Monthly – Service Partner Assessment Reports
  • Annual – Quality Assurance Report
  • Adhoc reviews/Follow up audits/Spot checking

Third line of defence

  • QMS Internal Audits

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.

Service partner testimonials

"Interact invest and work closely with the CoAct marketing team as based on performance over the last four years they have proven their ability to drive acquisition for DES customers. We are also working with CoAct marketing on several bespoke campaigns for Interact, the team is responsive, easy to work with and willing to try new things."
Catherine Cairns, former CEO, Interact
"When there are elements of a contract that aren’t working or there’s been changes made to a contract, it’s really good to be in an environment where you’re able to access different thoughts and other experiences. To come together to resolve issues and step forward to make a more productive and successful delivery for our customers."
Leonie Carlile, Group CEO, The BUSY Group
"CoAct were proactive in sourcing two senior leaders for our organisation. The team were easy to work with, took the time to understand our requirements, and delivered results. They were  timely, responsive and understood not only our business needs, but the type of individuals best suited to our culture and environment. CoAct’s extensive knowledge of the employment services market and rigorous recruitment process ensured we received exceptional service and secured two fantastic employees. I would highly recommend CoAct’s recruitment service to other organisations."
Tom Mangan, General Manager – Workforce Solutions, Community Solutions Group
"We call it thinking global and acting local. We get to leverage the national footprint of wonderful service partners, share best practice, evaluations of the outcomes we deliver and be part of a broad conversation that smaller non-profits wouldn’t get to engage in because of their size."
Ben Vasiliou, CEO, Youth Projects
"As a CEO, it gives a network of peers that I otherwise wouldn’t have, that’s very helpful when dealing with unique challenges - or sometimes not so unique!"
Leonie Carlile, Group CEO, The BUSY Group


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Get started with CoAct

Register your interest in becoming a CoAct service partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

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CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


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