Join CoAct: Performance and strategy

Our ability to produce market-leading service models, innovative strategies and expert analysis comes from our 25+ years’ experience, a diverse team and the power of network-wide learnings.

Targeted, expert advice for real results

CoAct’s Performance and Strategy team are a powerhouse group of employment services experts, with wide-ranging industry knowledge and experience.

Operating in employment services isn’t for the faint-hearted. Providers are under increased scrutiny and pressure to perform – from the department, our customers, and the wider public. We all want to provide the best possible experience for our customers to enable their long-term success and the greater impacts that flow from that. We also want profitability. To achieve both, a proven, performance-driven framework is essential. So is a dedicated team with depths of experience to facilitate your ongoing success.

The challenge is both these essential elements for success are costly – in time, resources, and funds. How do you find and nurture the right team (and it absolutely takes a team) to drive your vision? There’s the lead time and expertise required to develop, test, and perfect service models, and run them ongoing. Then there’s the risk and associated costs of not getting it right.

Our team works collectively, consolidating our network intelligence to provide:

  • Best practice service delivery design: Co-designed with our 15 service partners, our service delivery models are built for results and align with contract requirements. They include not just the strategy but the proven procedures, resources, and standards to enable speed to market.
  • Targeted, innovative strategies and initiatives to drive caseload and performance: We use our extensive knowledge of what works across varying markets to develop and pilot programs, design and deploy customer- and staff-focused initiatives, and implement technologies that support optimal customer acquisition and service delivery.
  • In-depth business intelligence and analysis: Access unbiased, in-depth contract-level analysis of performance indicators. Use this data to leverage opportunities for driving growth, performance, and revenue.

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.

Service partner testimonials

"Interact invest and work closely with the CoAct marketing team as based on performance over the last four years they have proven their ability to drive acquisition for DES customers. We are also working with CoAct marketing on several bespoke campaigns for Interact, the team is responsive, easy to work with and willing to try new things."
Catherine Cairns, former CEO, Interact
"When there are elements of a contract that aren’t working or there’s been changes made to a contract, it’s really good to be in an environment where you’re able to access different thoughts and other experiences. To come together to resolve issues and step forward to make a more productive and successful delivery for our customers."
Leonie Carlile, Group CEO, The BUSY Group
"CoAct were proactive in sourcing two senior leaders for our organisation. The team were easy to work with, took the time to understand our requirements, and delivered results. They were  timely, responsive and understood not only our business needs, but the type of individuals best suited to our culture and environment. CoAct’s extensive knowledge of the employment services market and rigorous recruitment process ensured we received exceptional service and secured two fantastic employees. I would highly recommend CoAct’s recruitment service to other organisations."
Tom Mangan, General Manager – Workforce Solutions, Community Solutions Group
"We call it thinking global and acting local. We get to leverage the national footprint of wonderful service partners, share best practice, evaluations of the outcomes we deliver and be part of a broad conversation that smaller non-profits wouldn’t get to engage in because of their size."
Ben Vasiliou, CEO, Youth Projects
"As a CEO, it gives a network of peers that I otherwise wouldn’t have, that’s very helpful when dealing with unique challenges - or sometimes not so unique!"
Leonie Carlile, Group CEO, The BUSY Group


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Get started with CoAct

Register your interest in becoming a CoAct service partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

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