Join CoAct: Performance and strategy

Operating in employment services isn’t for the faint-hearted. Providers are under increased scrutiny and pressure to perform – from the department, our customers, and the wider public. We all want to provide the best possible experience for our customers to enable their long-term success and the greater impacts that flow from that. We also want profitability. To achieve both, a proven, performance-driven framework is essential. So is a dedicated team with depths of experience to facilitate your ongoing success.

The challenge is both these essential elements for success are costly – in time, resources, and funds. How do you find and nurture the right team (and it absolutely takes a team) to drive your vision? There’s the lead time and expertise required to develop, test, and perfect service models, and run them ongoing. Then there’s the risk and associated costs of not getting it right.

• Best practice service delivery design: Co-designed with our 15 service partners, our service delivery models are built for results and align with contract requirements. They include not just the strategy but the proven procedures, resources, and standards to enable speed to market.
• Targeted, innovative strategies and initiatives to drive caseload and performance: We use our extensive knowledge of what works across varying markets to develop and pilot programs, design and deploy customer- and staff-focused initiatives, and implement technologies that support optimal customer acquisition and service delivery.
• In-depth business intelligence and analysis: Access unbiased, in-depth contract-level analysis of performance indicators. Use this data to leverage opportunities for driving growth, performance, and revenue.