Join CoAct: Digital transformation and data integration

Go beyond what the department provides and get the competitive advantage.

Build a sophisticated, tailored digital ecosystem that is cost-effective, efficient and secure

How you access, store and integrate data is a vital consideration when looking at how your business can work smarter to drive performance and revenue. The tools and systems used to run employment services contracts and how they connect to each other is equally important.

If you’re going to invest in an API solution, you want to maximise its potential. Go one step further than just using your API setup for reporting – use it to create a tailored digital ecosystem. Our technical knowledge and sector expertise puts us in a unique position. We can support you with the set up and integration of department systems and CoAct’s custom-built technology stacks (with single sign-on capability), including:

  • cost-effective Customer Relationship Management (CRM) systems – eg. Job Ready and Salesforce
  • innovative online jobseeker tools
  • powerful communication and information portal
  • management of access to department systems
  • API and data warehouse solutions
  • customer satisfaction/Net Promoter Score insights and tools
  • staff training platforms and KPI measurement tools
  • access to external data sources (eg. Australian Bureau of Statistics, labour market portal).

Data confidentiality: Let’s talk about the elephant in the room

The burning question is why would you trust another provider with your data? As a network of sub-contracting service providers, collaboration, informed consent and appropriate data sharing is how we’ve always operated. Let’s also not forget that star ratings are publicly available, so we’re all already exposed to some degree.

Let’s chat about what level of engagement you’re comfortable with, and how we can support you keeping your data safe and confidential.

Go beyond the stars

When it comes to performance, we’re the sum of all our parts. Every small thing we do – the 1 per
cents as we like to call them – all play an important role in the performance puzzle. Department star ratings only tell us so much, so what could you achieve if you stopped looking at reports that say what has happened, and instead, bring it all together with a holistic view of what is happening. Go beyond what the department provides and get a competitive advantage by combining multiple data sets to help you:

  • have more time to work on your business, not in your business
  • look into the future
  • identify service gaps, opportunities and threats
  • understand customer satisfaction
  • investigate and quantify your social impact
  • inform financial modeling
  • make informed decisions.

We believe in the incredible power of connection

For over 25 years, CoAct has been at the forefront of empowering individuals to connect with life-changing opportunities through employment.

Service partner testimonials

"Interact invest and work closely with the CoAct marketing team as based on performance over the last four years they have proven their ability to drive acquisition for DES customers. We are also working with CoAct marketing on several bespoke campaigns for Interact, the team is responsive, easy to work with and willing to try new things."
Catherine Cairns, former CEO, Interact
"When there are elements of a contract that aren’t working or there’s been changes made to a contract, it’s really good to be in an environment where you’re able to access different thoughts and other experiences. To come together to resolve issues and step forward to make a more productive and successful delivery for our customers."
Leonie Carlile, Group CEO, The BUSY Group
"CoAct were proactive in sourcing two senior leaders for our organisation. The team were easy to work with, took the time to understand our requirements, and delivered results. They were  timely, responsive and understood not only our business needs, but the type of individuals best suited to our culture and environment. CoAct’s extensive knowledge of the employment services market and rigorous recruitment process ensured we received exceptional service and secured two fantastic employees. I would highly recommend CoAct’s recruitment service to other organisations."
Tom Mangan, General Manager – Workforce Solutions, Community Solutions Group
"We call it thinking global and acting local. We get to leverage the national footprint of wonderful service partners, share best practice, evaluations of the outcomes we deliver and be part of a broad conversation that smaller non-profits wouldn’t get to engage in because of their size."
Ben Vasiliou, CEO, Youth Projects
"As a CEO, it gives a network of peers that I otherwise wouldn’t have, that’s very helpful when dealing with unique challenges - or sometimes not so unique!"
Leonie Carlile, Group CEO, The BUSY Group


The latest news from CoAct and our service partners.

Get started with CoAct

Register your interest in becoming a CoAct service partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
© 2024 CoAct