Join CoAct: Digital transformation and data integration

If you’re going to invest in an API solution, you want to maximise its potential. Go one step further than just using your API setup for reporting – use it to create a tailored digital ecosystem. Our technical knowledge and sector expertise puts us in a unique position. We can support you with the set up and integration of department systems and CoAct’s custom-built technology stacks (with single sign-on capability), including:

• cost-effective Customer Relationship Management (CRM) systems – eg. Job Ready and Salesforce
• innovative online jobseeker tools
• powerful communication and information portal
• management of access to department systems
• API and data warehouse solutions
• customer satisfaction/Net Promoter Score insights and tools
• staff training platforms and KPI measurement tools
• access to external data sources (eg. Australian Bureau of Statistics, labour market portal).

The burning question is why would you trust another provider with your data? As a network of sub-contracting service providers, collaboration, informed consent and appropriate data sharing is how we’ve always operated. Let’s also not forget that star ratings are publicly available, so we’re all already exposed to some degree.

Let’s chat about what level of engagement you’re comfortable with, and how we can support you keeping your data safe and confidential.

When it comes to performance, we’re the sum of all our parts. Every small thing we do – the 1 per
cents as we like to call them – all play an important role in the performance puzzle. Department star ratings only tell us so much, so what could you achieve if you stopped looking at reports that say what has happened, and instead, bring it all together with a holistic view of what is happening. Go beyond what the department provides and get a competitive advantage by combining multiple data sets to help you:

• have more time to work on your business, not in your business
• look into the future
• identify service gaps, opportunities and threats
• understand customer satisfaction
• investigate and quantify your social impact
• inform financial modeling
• make informed decisions.