About CoAct: Leading strategy

Our strategy is developed, reviewed and refined by the Board to ensure CoAct continues to deliver on our purpose and achieve positive impact.

We believe that sustained employment transforms lives enabling the most vulnerable in our communities to successfully move out of poverty and disadvantage

We work to develop their supports and capabilities and secure employment, and know our effectiveness is amplified when we collaborate with committed partners and build relationships founded on deep shared values.

Our 2022-2025 Strategic Objectives:

  • Build strategic partner relationships
  • Become an employer diversity champion
  • Grow existing and new markets
  • Invest in workforce expertise

Our primary success measures:

  • Rate of sustained outcomes 20% higher than sector average across all programs
  • Customer wellbeing significantly improved because of our services and captured through our impact assessment (NPS)

The Board’s Skills Matrix reflects what skills the Board of CoAct requires to effectively lead and support the organisation to achieve these goals.

You can view the 2022-2025 Strategic Plan here.


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Register your interest in becoming a CoAct Service Partner or accessing our outsourced solutions and our team will be in touch within 48 hours to discuss your needs.

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
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