Free NDIS information sessions in Ipswich and Logan
If you live in or around Ipswich or Logan and have questions about the recent changes to the National Disability Insurance Scheme (NDIS), come along to a free information session […]
What is recovery coaching?
If you have a psychosocial disability, you may have funding in your NDIS plan for a psychosocial recovery coach, often called a recovery coach. But what does a recovery coach […]
NDIS changes to support coordination: what’s happening and when
If you’ve heard that support coordination is changing, you may be wondering what it means for you. The Government has announced a new Support Coordination and Connection (SCC) service from […]
Why choosing a registered NDIS provider matters
The NDIS gives you choice and control over the providers you use. Depending on how your NDIS funding is managed and the type of support you need, you may be […]
Belinda Sutherland, General Manager – NDIS/Allied Health
Belinda is a seasoned leader in healthcare and disability services, with over 12 years of senior management experience. She specialises in business development and workforce planning, with a focus on […]
How to switch your NDIS support coordinator
Your support coordinator should feel like the right fit for you. If the relationship isn’t working, whether because of communication difficulties, different expectations or a need for different experience, you […]
How to access support coordination in your NDIS plan
The National Disability Insurance Scheme (NDIS) offers a range of supports to help participants pursue their goals. Support coordination can help you understand and use your plan, connect with suitable […]
What counts as “complex” support coordination needs?
You’ll often hear the word “complex” used alongside support coordination, usually in the context of Specialist Support Coordination, the highest level the NDIS funds. But what does “complex” actually mean […]
R U OK? Day 2026: Why One Conversation Can Change a Life
On Thursday 10 September, Australians everywhere will pause to ask someone in their life a simple but powerful question: “Are you OK?” R U OK? Day began as a national […]
Mental health at work isn’t just a wellbeing issue: it’s a workplace right
Work takes up roughly a third of most people’s lives, which is a big enough share that it’s worth asking honestly: is the workplace helping, or hurting? Close to one […]
The conversation that changes everything: how managers can support mental health at work
Most managers aren’t mental health professionals, and they don’t need to be. What they do have (more than almost anyone else in someone’s life) is regular, everyday contact with that […]
Mental health at work: good for people, good for business
If you’re an employer, here’s something worth paying attention to: mental health is increasingly being recognised as part of business strategy, not something separate. Employees are paying attention too. Workplace […]
Feeling anxious about your job search? You’re allowed to take it one step at a time
Job searching can sometimes make it feel like everyone else has it figured out. They know what they want, they’re confident about their next step and they seem to be […]
Job searching and your mental health: five things worth remembering
If you’re looking for work right now, you probably know how exhausting it can be. And it’s not always about your skills or your CV. It’s the waiting. Applying for […]
Pathways Beyond School
A guide to support young people with disability plan for what comes next. Finishing school is a big milestone, and a mix of excitement and uncertainty is normal. There’s no […]
Can I have both a Plan Manager and a Support Coordinator?
If you are heading into a planning meeting, you have probably heard both terms thrown around: plan manager and support coordinator. It is a common question, and the short answer […]
Kirsty, NDIS Customer Support Officer (Brisbane)
Kirsty joined CoAct in November 2024, starting out in People & Culture, before moving internally into the NDIS Support Coordination team in July 2026. That move brings a real advantage: […]
Scott, Support Coordinator (Brisbane — in person + telehealth)
Scott joined CoAct as a Support Coordinator in June 2026, bringing just over three years of dedicated NDIS support coordination experience and eight years working across the NDIS space. His […]
Alex, Support Coordination Manager & Recovery Coach (Brisbane — in person + telehealth)
Alex has more than a decade of experience across the NDIS and disability sector, in roles that have covered direct support, early intervention, local area coordination, support coordination, access management, […]
Is your support coordinator preparing you for NDIS reform?
NDIS reforms are creating real uncertainty right now. Participants, carers, and families across Australia are asking the same question: what will these changes mean for my plan, my funding, and […]
NDIS Support Coordination Q&A with Camille
We asked Camille, one of our Sydney-based NDIS Support Coordinators, a few questions so you can get to know her before you reach out. You came to support coordination from a nursing background, how does […]
NDIS Support Coordination Q&A with Isabella
We asked Isabella, one of our Brisbane-based NDIS Support Coordinators, a few questions so you can get to know her before you reach out. What do you wish more NDIS participants knew […]
Trust, continuity and responsive support matter more than ever in a changing NDIS
By Belinda Sutherland, General Manager – NDIS, CoAct As the NDIS continues to evolve, one thing remains constant: participants and families need support they can trust. In recent months, much […]
NDIS reform – and why the right support matters more than ever
By Belinda Sutherland, General Manager – NDIS/Allied Health, CoAct The recent National Press Club address from Minister Butler marks a pivotal moment for the National Disability Insurance Scheme (NDIS). The […]
Specialist vs Standard Support Coordination – What’s the difference?
If you have Support Coordination funding in your NDIS plan, you might notice it’s described as either Level 2 Support Coordination or Specialist Support Coordination. These two types of support […]
NDIS support after hospital discharge
Leaving hospital can be a stressful time, especially if your needs have changed and your existing supports need to be reviewed or rebuilt. For NDIS participants, having a support coordinator […]
What to do after your NDIS plan is approved
Your NDIS plan has been approved: congratulations! But what happens next? For many participants (and their families), the period immediately after approval can feel overwhelming. Here’s a clear, practical guide […]
How to prepare for an NDIS plan review
Your NDIS plan review is your opportunity to reflect on what’s been working, identify what hasn’t, and make sure your next plan properly reflects your current needs and goals. With […]
What support coordination is NOT
Support coordination is a valuable part of many NDIS plans, but there are common misunderstandings about what it actually covers. Knowing what support coordination doesn’t include helps you plan your […]
How to get support coordination added to your NDIS plan
The National Disability Insurance Scheme (NDIS) offers a wide range of supports to help participants achieve their goals. One of the most valuable is support coordination, which helps you understand […]
How plan managers and support coordinators work together
If you have both a plan manager and a support coordinator, you have two professionals working to support you but in different ways. Understanding how their roles fit together helps […]
How support coordinators help with Supported Independent Living and housing
Housing is one of the most significant areas where Support Coordinators can make a real difference in the lives of NDIS participants. Whether you’re exploring Supported Independent Living (SIL), looking […]
Who can help me understand my NDIS plan?
Getting your NDIS plan approved is a big milestone, but for many people, the document itself can be confusing. Funding categories, budgets, and support types aren’t always easy to decode. […]
Helping families navigate complex NDIS plans
For families and carers supporting a person with disability, the NDIS can feel like a second job. Managing providers, tracking funding, navigating plan reviews, and staying on top of changing […]
Can you access remote support coordination anywhere in Australia?
Did you know NDIS support coordination can be delivered remotely, by phone, video call, or email? This means people living outside major cities, in regional areas, or in places with […]
Helping people get more from their NDIS plans: CoAct launches Support Coordination service
From 20 April 2026, CoAct is expanding the way it supports people and communities, with the launch of its new Support Coordination service. This new offering is designed to help […]
Changing your NDIS support coordinator: What you need to know
Your NDIS support coordinator plays an important role in helping you understand your NDIS plan and connect with the services you need. But sometimes a support arrangement may not be […]
What does an NDIS support coordinator actually do?
If you’ve been approved for support coordination in your NDIS plan, you might be wondering what that actually means in practice. A support coordinator helps you understand your plan, connect […]
What is NDIS support coordination?
For many people navigating the National Disability Insurance Scheme (NDIS), understanding how to make the most of their plan is one of the biggest challenges. NDIS support coordination is a […]