Privacy Policy Overview

CoAct collects and uses personal information from our customers (job seekers and apprentices), members, service partners, employers and suppliers in order to provide quality services tailored to individual or organisation needs. We are committed to protecting the privacy of this personal information.

The information we collect and how we ensure the privacy of your information is set out in detail in our Privacy Policy.  The following is a summary of the key points of the Privacy Policy. You can click on each of the links below to find out more information.

“Personal information” means any information that can be used to identify a person.


How we collect personal information

The personal information we collect about you is information that is reasonably necessary for, or directly related to, one or more of our business activities or functions. It helps us provide you with a tailored service according to your needs.

Where possible, CoAct will collect personal information directly from you and will always advise why we are collecting the information.

In order to provide you with a service we need to know who you are, but when making enquiries or complaints you may choose to deal with us anonymously or under a pseudonym. However, this may affect how effectively we can address your issue.

Using and sharing your information

We take great care and effort to ensure that the information you provide to us remains private and is used only for the purpose for which it was collected. We may, where necessary, disclose the personal information we collect about you to third parties engaged by us to carry out, advise or assist with the carrying out of our business activities.

Direct Marketing

We may contact you from time to time to tell you about our services (direct marketing) or survey you in order to improve our services. You will be able to opt out of such communications. We do not disclose personal information to other organisations for the purpose of direct marketing.

Protecting your information

CoAct does not disclose any customer personal information to any overseas recipient nor store customer data offshore.

We take steps to ensure your information is safe and secure using a range of measures in order to protect your information from misuse, loss and unauthorised access or disclosure.

Privacy and CoAct’s website

CoAct uses Swift Digital, an online marketing platform service provider to send and manage email marketing campaigns and other important information to people who register via the CoAct website.

In using this service, the company may collect personal information which may contain email addresses and other information to be used for the distribution of such emails.

All information collected using the Swift Digital service is the property of CoAct and is never shared or used by third parties.

Swift Digital maintains your data in compliance with Australia’s SPAM ACT 2003 and Australian Privacy Provisions.

All data is maintained within Australia and never leaves Australian jurisdiction. Where stipulated, data is encrypted in transit using SSL connections. All data stored via Swift Digital is encrypted at rest.

Should you wish to contact Swift Digital, you can find contact details on their website.

To properly manage our websites and applications, we may log certain statistics about the users who visit these, for example user domains and browser types. This information we collect contains no personal data.

Accessing, correcting and making a complaint

We take reasonable steps to ensure that your personal information is accurate, complete and up to date If you wish to access or change your personal information held by us see the full Privacy Policy for how to do so.

The Policy also gives details on how to raise a concern or make a complaint about the privacy of your personal information. We will treat your complaint confidentially and fairly.


Click here to read our full Privacy Policy