Our promise to you

28 June 2021

Our promise to you

You told us what’s important to you, and we listened. We’re excited to launch our new customer promise. This sums up our network’s commitment to customers. It’s our rule book that ensures we continue to deliver exceptional service and results for our customers.

We start with you.

That means we listen. Genuinely listen.
We want to understand you, your situation and needs.
We’re honest and friendly. We smile.

We respect you.

That means we do what we say we’ll do.
We won’t disclose anything without your consent.
We know your time is important, we won’t waste it.

We’re on your side.

We aim to make looking for work easier and take away the stress.
We’re here to find you the best job possible.
We support you in your work, so you stay employed.

We’re open.

That means you can ask us questions, or for help to fix things.
We want to know what we can improve. Your voice matters.
We show you compassion. You deserve it.

This is our promise to you – because you matter. And we care.

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Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
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