Post-Placement Support Consultant (DES) P/T – Brisbane

In this dynamic role you’ll innovate interventions and collaborate with customers and employers to implement effective solutions in the workplace. Your expertise in people-centered case management principles, including barrier management, will drive success and impactful outcomes.

It’s an onsite role, requiring either full-time hours for 3 days or part-time hours, with flexibility in scheduling.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

About the role…

As Workforce Partner you will be focused on providing ongoing support to customers and employers within the Disability Employment Services (DES) program to ensure sustainable employment and outcomes are realised.

Your key responsibilities include, but are not limited to:

  • Build and maintain effective customer and employer relationships
  • Gain understanding of the role requirements and assess customer fit and training needs
  • Work with customer and employer to ensure smooth transition into the workplace
  • Maintain regular contact and provide on-going support with customers and employers
  • Deliver effective and timely communication and post placement care to both employers and customers
  • Record all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence

Key Personal Attributes

  • Analytical approach to job requirements
  • Strong problem-solving skills, implementing innovative workplace interventions
  • Demonstrated ability to prioritize tasks, multitask, and use initiative
  • Knowledge of Disability Employment Services (DES) contract guidelines
  • Excellent oral and written communication skills, adaptable to diverse audiences
  • Resilient and composed in challenging situations, maintaining a positive attitude
  • Exceptional relationship-building skills, particularly with employers
  • An open car drivers licence

Experience & Qualifications

  • Experience in creating customized employment opportunities and diversity programs
  • Proficient in exploring job carving and job sharing
  • Track record in job seeker service delivery and mentoring
  • Skilled in negotiating with organizational leaders
  • Relevant qualifications or equivalent experience preferred

Why CoAct?

  • Flexible working arrangements 
  • Competitive Salary packaging (save on tax)
  • Mobile, health and wellbeing allowance
  • Additional wellbeing leave (on top of your annual and personal leave)
  • Corporate health insurance discounts
  • Employer of Choice in The Australian Business Awards 2021

Your Next Steps

Thank you for your interest in this opportunity with CoAct. To apply, we kindly request that you submit your resume and cover letter via the “Apply Now” button.

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

If you have any questions about the position or the application process, please do not hesitate to contact our Recruitment Specialist, Suelen, at [email protected]

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

Illustration of staff member sitting at her work desk

Subscribe to the my JobCoach newsletter:

We can help you navigate the world of work with the latest job search tips, news and updates direct to your inbox each month.

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
© 2024 CoAct