Flexible servicing to keep everyone safe during covid

25 January 2022

Flexible servicing to keep everyone safe during covid

While mutual obligations have now resumed for all jobseekers, we continue to offer flexibility with how we service you. You may choose to attend your appointments with us face-to-face (when safe and suitable to do so), over the phone or by video conference, where we can discuss your:

  • career and life goals
  • health condition and personal circumstances
  • confidence and readiness to start work
  • career pathways, skills development and industry training
  • resume, cover letter, interview technique and elevator pitch
  • eligibility for financial support
  • current role and any challenges you’re facing or support you need.

Face-to-face appointments

We are required to ensure the services we provide are managed in accordance with local health advice. We are also required to have a COVID-Safe Plan to ensure we have appropriate safety measures in place.

If necessary, we may request that your face-to-face appointment be conducted remotely or changed to another day or time. This is to keep you safe and to accommodate our staff who may need to self-isolate as directed by local health advice.

When receiving face-to-face servicing, you need to follow any COVID-19 related procedures set by us, in line with local health advice. If you’re sick or have been told to self-isolate by health authorities you must not attend an appointment in person.

It’s important that you tell us as soon as possible to discuss your situation and ensure your Centrelink payment is not put on hold.

Ensuring our customer and staff safety remains our number one priority.
If you’re already with us, just get in touch with your employment consultant to continue receiving support.

If you’re looking for work and would like to register for employment support, call us on 1800 226 228 or register today.

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Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
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