Business benefits
Business benefits of an inclusive workplace
Diverse workforces are good at reducing groupthink and coming up with alternative solutions based on their differing insights. Inclusive organisations are in a better position to take advantage of this creative potential as employees feel safe enough to express their views and propose new ideas.
Increased talent pool
One in four Australians of working age live with disability, that’s over four million people. Opening up your recruitment to include people with disability significantly increases the number of candidates, improving your chances of finding the best fit.
Higher employee engagement
The Diversity Council of Australia reports that employees in inclusive organisations are:
- three times more likely to work extra hard and be highly effective
- three times more likely to provide excellent customer service.
Employee satisfaction
Staff working in an inclusive organisation are:
• five times more likely to be satisfied with their job
• three times less likely to leave their employer.
Higher staff retention
Inclusive workplaces have lower rates of employee turnover, with employees reporting higher morale. That’s less money spent on recruitment and training.
Better reputation
A diverse workforce can boost your brand. Studies have shown that customers and employees are much more loyal to organisations that show a commitment to inclusion and diversity.
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ICS Service Solutions Case Study
In 2023, when Glen was hired as the QLD State Manager at ICS Service Solutions, a cleaning company which services Australia and New Zealand, they had never considered hiring people with disabilities before, now over 50% of their staff across Queensland have been hired through Disability Employment Services (DES) – now replaced by Inclusive Employment Australia.
Where it all Began
Glen Givens – the QLD State Manager for ICS Service Solutions – is all too aware of the issues that exist within the cleaning industry.
“The cleaning industry tends to be very, very tough. There are a lot of businesses out there who underpay people. Instead of paying the award they will get their people to register as external contractors so they can underpay them. People end up working a lot of hours and don’t get compensated fairly for their time”.
ICS had always done things a little differently, they had always hired their own staff, trained them in-house and prioritised workplace culture so that they had a reliable team that their clients could trust, but it wasn’t until Glen came on board with ICS in 2023 that things really started to change.
“COVID was a good time for cleaning businesses because suddenly everyone had to meet these new rules and have things cleaned to a new standard, so cleaning businesses were getting a lot more work. When COVID calmed down a lot of those places went out of business. ICS had been in operation since the 60’s so they already had a really strong foundation, but they did do some restructuring right after COVID, and that’s when I joined as the QLD State Manager”.
A Shift in Attitude
These days Glen is a strong advocate for hiring through Disability Employment Services but he admits that his attitude about hiring people with disabilities wasn’t always fair.
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