Our Customer Advisory Committee has launched

27 May 2024

Our Customer Advisory Committee has launched

CoAct is thrilled to launch our Customer Advisory Committee (CAC). Our first meeting was held recently with five of our advisory members in attendance.

The CAC will enhance the CoAct network’s commitment to inclusivity. It’s aim is to ensure customers remain at the heart of our services, especially as we approach changes to the Disability Employment Services (DES) program.

‘Nothing about us without us’

The CAC aims to adhere to the principle of ‘nothing about us, without us’, ensuring people with disability are consulted on every element of our future DES service design.

The CoAct network has begun work on what our future DES service could look like for 2025 and beyond. The committee will first focus on reviewing this work, providing feedback on what they think works well, what doesn’t, and what should change.

Committed to diversity and inclusion

CoAct was determined to ensure the committee reflects a wide range of lived experiences. The committee consists of existing CoAct customers and external members, who each have a range of disabilities, backgrounds and experiences. Half of them are from regional or remote communities and hold various employment statuses. This will ensure many perspectives are provided to help shape our thinking.

“CoAct is committed to creating employment opportunities that are inclusive and accessible to everyone. We’re thrilled to launch our Customer Advisory Committee, which will actively contribute to shaping our network’s policies, procedures and service strategies. The committee will ensure our customer’s voices are heard and that all aspects of our service design are genuinely inclusive.”
– Nyssa de Waard, Executive General Manager, Employment and Training,

We extend a warm welcome to committee members Tara, Johnny, Mark, Luca, and Natasha to the CoAct network.

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Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.


We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
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