Service as usual – Latest update 20 March 2020


For the coming weeks, as we monitor the changing impact of the coronavirus (COVID-19), we will continue to make decisions in line with the information and advice from various Australian Government departments and will provide updates to you as appropriate.


Please be assured that at CoAct, our highest priority is to ensure the health and well-being of our customers, our staff, and our Service Partners.


We’re currently taking measures to minimise disruption on the services we provide to our customers and Service Partners. We have heightened standards of hygiene, set up remote services where possible, and have communicated guidelines on social-distancing protocols to ensure we’re creating a safe and clean environment for our customers, staff, and Service Partners.


Our team will continue to work in the interest of our community and will be dedicated to support job seekers through this unprecedented time.


Job seeker resources


We will be regularly updating information and resources so that you are aware of the latest information that may affect you.


  • Stimulus payments of $750 will be paid by Centrelink to eligible income support recipients, including those on: Disability Support Pension, Newstart Allowance, ABSTUDY, Austudy, Youth Allowance, etc. For full list please see:


  • Job seekers may be granted 14-day exemption from mutual obligations if you are forced to isolated at home because of coronavirus. If you’re not affected by coronavirus you should continue your normal obligations such as attending appointments and completing activities for your job plan. For more information:


  • You may be eligible for a payment from Centrelink if you can’t work because you’re isolated at home, and you aren’t being paid by your employer. For more information:


  • Stay informed on how to protect yourself and others from coronavirus. Know what the symptoms are and when to get tested. Information detailed here:

Want to know more?

Get in touch with the CoAct team today
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