ICS Service Solutions

ICS has successfully recruited over 50% of its workforce in QLD from people living with disability.

A partnership built on inclusive hiring success

ICS Service Solutions and CoAct join forces to support disability employment

About ICS Service Solutions

ICS Service Solutions, founded in 1963, specialises in providing non-essential services like cleaning for a wide range of industries, including transport, healthcare, and hospitality. The company emphasises strong client relationships and responsiveness, ensuring clients can focus on their core activities.

ICS uses innovative approaches, balancing resources, technology, and service frequency to deliver cost-effective, high-quality solutions. With a flexible staffing structure and rapid emergency response capability, the company is accredited with ISO9001 and AS/NZS 4801, ensuring safety and quality across its services.

Photo: Glen, QLD State Manager at ICS Service Solutions

Hiring through DES

ICS Service Solutions, a leader in the cleaning industry, has partnered with CoAct to drive a transformative shift in their hiring practices. By working with CoAct’s Disability Employment Services (DES), ICS has successfully recruited over 50% of their workforce in Queensland from people with disabilities. This collaboration not only supports inclusive hiring but also brings pre-vetted candidates with the right skills, streamlining the recruitment process for ICS and enhancing workplace culture.

The partnership has had a profound impact on both ICS and its employees. Candidates placed through DES have gained valuable employment opportunities, financial independence, and a sense of community. ICS has benefited from a loyal, motivated workforce, boosting company reputation and workplace morale. This collaboration highlights the mutual benefits of embracing diverse talent, proving that inclusive hiring practices not only uplift individuals but strengthen businesses. Read the ICS case study.
Learn more about this initiative by contacting our team via [email protected]

Acknowledgement of First Nations Peoples

CoAct acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, water and community. We pay our respects to the peoples, the Cultures and the Elders past, present and emerging.

Diversity and inclusion

CoAct is committed to embracing diversity and inclusion by providing an inclusive service and work environment. We welcome everyone, irrespective of age, sex, gender, sexuality, culture, religion, size and ability.

Accessibility

We are committed to ensuring accessibility for people with disability. This includes digitally, in the workplace, and on the path to work. Online we continue to improve the user experience for every visitor by applying and upholding accessibility standards.
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