Free NDIS information sessions in Ipswich and Logan
If you live in or around Ipswich or Logan and have questions about the recent changes to the National Disability Insurance Scheme (NDIS), come along to a free information session […]
What is recovery coaching?
If you have a psychosocial disability, you may have funding in your NDIS plan for a psychosocial recovery coach, often called a recovery coach. But what does a recovery coach […]
NDIS changes to support coordination: what’s happening and when
If you’ve heard that support coordination is changing, you may be wondering what it means for you. The Government has announced a new Support Coordination and Connection (SCC) service from […]
Why choosing a registered NDIS provider matters
The NDIS gives you choice and control over the providers you use. Depending on how your NDIS funding is managed and the type of support you need, you may be […]
How to switch your NDIS support coordinator
Your support coordinator should feel like the right fit for you. If the relationship isn’t working, whether because of communication difficulties, different expectations or a need for different experience, you […]
How to access support coordination in your NDIS plan
The National Disability Insurance Scheme (NDIS) offers a range of supports to help participants pursue their goals. Support coordination can help you understand and use your plan, connect with suitable […]
What counts as “complex” support coordination needs?
You’ll often hear the word “complex” used alongside support coordination, usually in the context of Specialist Support Coordination, the highest level the NDIS funds. But what does “complex” actually mean […]
Support coordination vs plan management: what’s the difference?
If you’re new to the NDIS, it’s easy to mix up support coordination and plan management. Both may be funded in your plan and can help you use your plan […]
The three levels of support coordination explained
If you have support coordination in your NDIS plan, you might have noticed that the NDIS funds support coordination at three levels, each suited to different needs. At every level, […]
Pathways Beyond School
A guide to support young people with disability plan for what comes next. Finishing school is a big milestone, and a mix of excitement and uncertainty is normal. There’s no […]
NDIS Support Coordination Q&A with Alex
We asked Alex, one of our Brisbane-based NDIS Support Coordination Manager, a few questions so you can get to know her before reaching out. You’ve done so many different jobs […]
Introducing Nurah: Psychology, Counselling & Behaviour Support
If you’ve worked with CoAct, you know we believe in person-centred support, the kind that meets you where you are and respects what matters to you. We’re excited to tell you […]
Can I have both a Plan Manager and a Support Coordinator?
If you are heading into a planning meeting, you have probably heard both terms thrown around: plan manager and support coordinator. It is a common question, and the short answer […]
Kirsty, NDIS Customer Support Officer (Brisbane)
Kirsty joined CoAct in November 2024, starting out in People & Culture, before moving internally into the NDIS Support Coordination team in July 2026. That move brings a real advantage: […]
Scott, Support Coordinator (Brisbane — in person + telehealth)
Scott joined CoAct as a Support Coordinator in June 2026, bringing just over three years of dedicated NDIS support coordination experience and eight years working across the NDIS space. His […]
Is your support coordinator preparing you for NDIS reform?
NDIS reforms are creating real uncertainty right now. Participants, carers, and families across Australia are asking the same question: what will these changes mean for my plan, my funding, and […]
NDIS Support Coordination Q&A with Camille
We asked Camille, one of our Sydney-based NDIS Support Coordinators, a few questions so you can get to know her before you reach out. You came to support coordination from a nursing background, how does […]
NDIS Support Coordination Q&A with Isabella
We asked Isabella, one of our Brisbane-based NDIS Support Coordinators, a few questions so you can get to know her before you reach out. What do you wish more NDIS participants knew […]
Trust, continuity and responsive support matter more than ever in a changing NDIS
By Belinda Sutherland, General Manager – NDIS, CoAct As the NDIS continues to evolve, one thing remains constant: participants and families need support they can trust. In recent months, much […]
NDIS reform – and why the right support matters more than ever
By Belinda Sutherland, General Manager – NDIS/Allied Health, CoAct The recent National Press Club address from Minister Butler marks a pivotal moment for the National Disability Insurance Scheme (NDIS). The […]
Specialist vs Standard Support Coordination – What’s the difference?
If you have Support Coordination funding in your NDIS plan, you might notice it’s described as either Level 2 Support Coordination or Specialist Support Coordination. These two types of support […]
NDIS support after hospital discharge
Leaving hospital can be a stressful time, especially if your needs have changed and your existing supports need to be reviewed or rebuilt. For NDIS participants, having a support coordinator […]
What to do after your NDIS plan is approved
Your NDIS plan has been approved: congratulations! But what happens next? For many participants (and their families), the period immediately after approval can feel overwhelming. Here’s a clear, practical guide […]
How to prepare for an NDIS plan review
Your NDIS plan review is your opportunity to reflect on what’s been working, identify what hasn’t, and make sure your next plan properly reflects your current needs and goals. With […]
What support coordination is NOT
Support coordination is a valuable part of many NDIS plans, but there are common misunderstandings about what it actually covers. Knowing what support coordination doesn’t include helps you plan your […]
How to get support coordination added to your NDIS plan
The National Disability Insurance Scheme (NDIS) offers a wide range of supports to help participants achieve their goals. One of the most valuable is support coordination, which helps you understand […]
How plan managers and support coordinators work together
If you have both a plan manager and a support coordinator, you have two professionals working to support you but in different ways. Understanding how their roles fit together helps […]
How support coordinators help with Supported Independent Living and housing
Housing is one of the most significant areas where Support Coordinators can make a real difference in the lives of NDIS participants. Whether you’re exploring Supported Independent Living (SIL), looking […]
Who can help me understand my NDIS plan?
Getting your NDIS plan approved is a big milestone, but for many people, the document itself can be confusing. Funding categories, budgets, and support types aren’t always easy to decode. […]
Helping families navigate complex NDIS plans
For families and carers supporting a person with disability, the NDIS can feel like a second job. Managing providers, tracking funding, navigating plan reviews, and staying on top of changing […]
Can you access remote support coordination anywhere in Australia?
Did you know NDIS support coordination can be delivered remotely, by phone, video call, or email? This means people living outside major cities, in regional areas, or in places with […]
Isabella, CoAct Support Coordinator & Recovery Coach (Brisbane + Gold Coast — in person + telehealth)
Isabella brings over six years of experience in the disability sector, including work within SIL homes and support coordination. She has extensive experience supporting participants with complex needs and mental […]
Helping people get more from their NDIS plans: CoAct launches Support Coordination service
From 20 April 2026, CoAct is expanding the way it supports people and communities, with the launch of its new Support Coordination service. This new offering is designed to help […]
Changing your NDIS support coordinator: What you need to know
Your NDIS support coordinator plays an important role in helping you understand your NDIS plan and connect with the services you need. But sometimes a support arrangement may not be […]
What does an NDIS support coordinator actually do?
If you’ve been approved for support coordination in your NDIS plan, you might be wondering what that actually means in practice. A support coordinator helps you understand your plan, connect […]
What is NDIS support coordination?
For many people navigating the National Disability Insurance Scheme (NDIS), understanding how to make the most of their plan is one of the biggest challenges. NDIS support coordination is a […]