Free NDIS information sessions in Ipswich and Logan
If you live in or around Ipswich or Logan and have questions about the recent changes to the National Disability Insurance Scheme (NDIS), come along to a free information session […]
Why choosing a registered NDIS provider matters
The NDIS gives you choice and control over the providers you use. Depending on how your NDIS funding is managed and the type of support you need, you may be […]
Belinda Sutherland, General Manager – NDIS/Allied Health
Belinda is a seasoned leader in healthcare and disability services, with over 12 years of senior management experience. She specialises in business development and workforce planning, with a focus on […]
How to switch your NDIS support coordinator
Your support coordinator should feel like the right fit for you. If the relationship isn’t working, whether because of communication difficulties, different expectations or a need for different experience, you […]
How to access support coordination in your NDIS plan
The National Disability Insurance Scheme (NDIS) offers a range of supports to help participants pursue their goals. Support coordination can help you understand and use your plan, connect with suitable […]
What counts as “complex” support coordination needs?
You’ll often hear the word “complex” used alongside support coordination, usually in the context of Specialist Support Coordination, the highest level the NDIS funds. But what does “complex” actually mean […]
Support coordination vs plan management: what’s the difference?
If you’re new to the NDIS, it’s easy to mix up support coordination and plan management. Both may be funded in your plan and can help you use your plan […]
The three levels of support coordination explained
If you have support coordination in your NDIS plan, you might have noticed that the NDIS funds support coordination at three levels, each suited to different needs. At every level, […]
CoAct is hiring a Clinical Lead to help build a psychology service from the ground up
We’re currently recruiting for a Clinical Lead – Psychology to join Nurah, our allied health service, and the ad is live on Seek. Most psychology leadership roles ask you to […]
Five questions to score your own recruitment process
Our employment consultants ask employers these questions all the time. The answers usually reveal more about the business than any job ad does. Score yourself honestly, one point for each, […]
The jobs nobody owns: how to turn unassigned work into a real role
Ask a business owner which tasks in their business don’t belong to anyone and most can answer straight away. The stock that needs rotating. The paperwork that piles up. The […]
Change of Auditor – Job Futures Ltd (trading as CoAct)
Company members are advised that on 30 July 2026 ASIC gave consent for PKF Brisbane Audit (ABN 33 873 151 348) to resign as the auditor of the company. That […]
NDIS Support Coordination Q&A with Alex
We asked Alex, one of our Brisbane-based NDIS Support Coordination Manager, a few questions so you can get to know her before reaching out. You’ve done so many different jobs […]
Introducing Nurah: Psychology, Counselling & Behaviour Support
If you’ve worked with CoAct, you know we believe in person-centred support, the kind that meets you where you are and respects what matters to you. We’re excited to tell you […]
The hidden cost of AI-generated job applications and a smarter way to hire
Your inbox just filled up with 300 applications. Half of them look polished, well-structured, perfectly tailored to your job description. The problem? They probably didn’t take anyone more than a […]
Can I have both a Plan Manager and a Support Coordinator?
If you are heading into a planning meeting, you have probably heard both terms thrown around: plan manager and support coordinator. It is a common question, and the short answer […]
Kirsty, NDIS Customer Support Officer (Brisbane)
Kirsty joined CoAct in November 2024, starting out in People & Culture, before moving internally into the NDIS Support Coordination team in July 2026. That move brings a real advantage: […]
Scott, Support Coordinator (Brisbane — in person + telehealth)
Scott joined CoAct as a Support Coordinator in June 2026, bringing just over three years of dedicated NDIS support coordination experience and eight years working across the NDIS space. His […]
Alex, Support Coordination Manager & Recovery Coach (Brisbane — in person + telehealth)
Alex has more than a decade of experience across the NDIS and disability sector, in roles that have covered direct support, early intervention, local area coordination, support coordination, access management, […]
The invisible disability: Matthew’s story of working with chronic pain
For many people living with disability, obtaining some form of employment, even if it is voluntary work, can make a huge difference to their mental health. Matthew*, a client of […]
Is your support coordinator preparing you for NDIS reform?
NDIS reforms are creating real uncertainty right now. Participants, carers, and families across Australia are asking the same question: what will these changes mean for my plan, my funding, and […]
What the most inclusive employers do differently
A new financial year is a natural moment to look at how your business operates and ask what could work better. Workforce planning, budgets, team structures — most employers review […]
Why your best retention strategy might be a 15-minute check-in
Retention is one of the biggest challenges facing Australian employers right now. The cost of losing a worker — advertising, recruitment, onboarding, lost productivity — can easily run into the […]
NDIS Support Coordination Q&A with Camille
We asked Camille, one of our Sydney-based NDIS Support Coordinators, a few questions so you can get to know her before you reach out. You came to support coordination from a nursing background, how does […]
NDIS Support Coordination Q&A with Isabella
We asked Isabella, one of our Brisbane-based NDIS Support Coordinators, a few questions so you can get to know her before you reach out. What do you wish more NDIS participants knew […]
Bias in the algorithm: How AI hiring tools may be working against diversity
Artificial intelligence has transformed the way many organisations recruit. From resume screening software to automated interview scoring, AI tools promise speed, consistency and objectivity. But there’s a growing body of […]
Here’s a talent pool most employers ignore
Australia’s labour market is under pressure. Across industries; healthcare, logistics, hospitality, construction and retail, employers are struggling to find and retain reliable workers. Job ads remain high, vacancies go unfilled […]
Camille, CoAct Support Coordinator & Recovery Coach (Sydney — in person + telehealth)
Camille is an experienced Support Coordinator and Recovery Coach, with a strong background across multiple areas of the disability sector, including accommodation services, day programs, out-of-home care, and support coordination. […]
How to get support coordination added to your NDIS plan
The National Disability Insurance Scheme (NDIS) offers a wide range of supports to help participants achieve their goals. One of the most valuable is support coordination, which helps you understand […]
Changing your NDIS support coordinator: What you need to know
Your NDIS support coordinator plays an important role in helping you understand your NDIS plan and connect with the services you need. But sometimes a support arrangement may not be […]
What does an NDIS support coordinator actually do?
If you’ve been approved for support coordination in your NDIS plan, you might be wondering what that actually means in practice. A support coordinator helps you understand your plan, connect […]
What is NDIS support coordination?
For many people navigating the National Disability Insurance Scheme (NDIS), understanding how to make the most of their plan is one of the biggest challenges. NDIS support coordination is a […]
Balancing work and DSP: How to keep your income support while working
Many people who register with Inclusive Employment Australia (previously DES) are worried they’ll lose their Disability Support Pension (DSP) if they work and earn an income. This isn’t always true. […]
Why do entry-level jobs ask for experience?
If you have ever looked at job ads for entry-level roles, you may have noticed something frustrating. Some jobs that seem suitable for beginners still ask for one, two or […]
What is a video introduction and how can it help you get the job?
You may have notice something new when applying for jobs online; some employers now ask applicants to record a short video introduction as part of the application. Instead of only […]
Communicating with employers: email and text tips for job seekers
When you’re looking for work, email and text messages are often the first way you communicate with an employer. You might use email to send your resume, reply to an […]
What employees won’t tell you in exit interviews
When an employee resigns, most employers ask the same question: “Is there anything we could have done differently?” The answers are usually polite. “I’ve been offered a great opportunity.”“I’m looking […]
Your recruitment process might be filtering out your best workers
Without realising it, businesses often design recruitment and onboarding systems that unintentionally screen out capable, motivated workers, and then struggle with retention when new hires don’t settle in. If you’re […]
11 February: International day of women and girls in science
Practical ways employers can attract more women into non-traditional roles 11 February marks the International Day of Women and Girls in Science, a global reminder of the ongoing gender imbalance in […]
A simple guide to meaningful engagement in Inclusive Employment Australia
Inclusive Employment Australia focuses on supporting participants to prepare for, find and maintain suitable work. As part of receiving certain Centrelink payments, you’re asked to meet participation requirements. In Inclusive Employment […]
Work-ready skills you can build at home
You do not need a job or a classroom to start building skills that employers value. Many work-ready skills can be developed right at home, using everyday activities and simple […]
Why every employer should complete a DEI health check
In today’s competitive labour market, Diversity, Equity and Inclusion (DEI) are more than just buzzwords. They are strategic priorities that contribute to stronger workplaces and better business outcomes. A DEI […]
Our top 10 most viewed articles of 2025
Over the past year, these ten articles stood out as the most viewed across our website, reflecting the topics that matter most to our community. Whether you’re balancing work and […]
Holiday closure information 2025 – 2026
As we wrap up 2025, we wanted to take this time to wish you a safe and joyous holiday season. Our sites will be closed from 12:30 PM local time […]
What the new Inclusive Employment Australia contract means for employers
CoAct Connect is one of Australia’s most trusted Inclusive Employment Australia providers. We bring together a network of not-for-profit community organisations, who deliver Inclusive Employment Australia nationally. We’re excited to […]
Support for domestic and family violence
If you’re experiencing violence, control, or abuse from a partner, family member, or someone close to you — know that help is available. Domestic and family violence can include physical, […]
Your Employment Services Assessments – ESAt guide
Starting or restarting in Inclusive Employment Australia? You may need an ESAt or JCA. Why do I need an assessment? You’ll need an assessment if: you’re wanting to start or […]
Starting and finishing in Inclusive Employment Australia
Am I eligible? Before getting started in Inclusive Employment Australia, we’ll check if you’re eligible. Inclusive Employment Australia is open to a wide range of people with disability, illness, injury […]
Switching Your Inclusive Employment Australia Provider: What You Need to Know
If you’re part of Inclusive Employment Australia and wondering whether you can switch your provider — the short answer is: yes, you can. But like most things, there are rules, […]
New Campus tools to help you get job ready and find work faster
Campus just got even better! We’ve added two new online tools designed to make your job search and preparation easier and more effective. 1. My Learning Explore a growing library […]
Important: Download your Campus documents before 1 November
As part of the national transition from Disability Employment Services (DES) to Inclusive Employment Australia on 1 November 2025, some job seekers will no longer continue with CoAct. If this […]
Stay motivated this winter: Smart tips for job seekers
Feeling the chill in the air and struggling to get moving in the morning? You’re not alone. The colder months can make everything, from getting out of bed to job […]
Building strong futures: supporting tradies’ Health this August
August is Tradies National Health Month, an initiative that shines a light on the physical and mental health challenges faced by Australia’s trade workers. Backed by the Australian Physiotherapy Association […]
Did that go well? 7 signs your job interview was a success
You’ve walked out of the interview. You’re replaying every word, every smile, every “ummm”… and wondering, Did I nail that interview? Or bomb it? Let’s be honest, waiting to hear […]
Using the STAR method when applying for jobs: Useful tips
When you’re writing a job application or preparing for an interview, it’s not always easy to talk about what you’ve achieved. You might be thinking, I just did what was […]
Stuck at the starting line? How to tackle the job search with ADHD
Job hunting can be overwhelming, especially if you’re living with ADHD. The thought of polishing your resume, writing cover letters, and navigating applications can feel like a mountain too steep […]
Researching a prospective employer: What you need to know, how to find it, and why it matters
When you’re looking for a job, one of the most powerful things you can do is research the employers you’re applying to. Understanding a company’s values, goals and culture helps […]
How to introduce yourself to a prospective employer via email: Tips and examples
Making the first move with a potential employer can feel daunting, but it’s an important step in opening doors and creating career opportunities. Whether you’re applying for a job, asking […]
DES to be replaced by Inclusive Employment Australia November 1st 2025
At CoAct, we’re here to support you every step of the way. We want to make sure you’re informed and prepared for an important upcoming change to Disability Employment Services […]
Neurodiversity Celebration Week 2025
This week, from 17–23 March, we proudly join communities worldwide for Neurodiversity Celebration Week. It’s a chance to not only challenge myths and misconceptions but also to spotlight the meaningful […]
Celebrating World Down Syndrome Day: 21st March
Every year on March 21st, the world comes together to celebrate World Down Syndrome Day (WDSD). This day holds a special significance, not just for those living with Down syndrome, […]
Finding work after a cancer diagnosis
Cancer changes everything – including your relationship with work. Whether you’re returning to your previous career or seeking a new job and direction, navigating the employment landscape after cancer requires […]
Ghosted by a recruiter or hiring manager? Here’s what to do
If you’ve sent countless resumes, prepared for interviews, and finally applied for the job of your dreams, it’s only natural to hope for some feedback. But what happens when the […]
5 Tips for reapplying to a company that has previously rejected your application
Rejections are tough, aren’t they? Especially when you’ve put your heart and soul into an application, only to receive a “no” in return. But here’s the good news, being turned […]
Don’t meet all the criteria in a job ad? Apply anyway!
When you come across a job listing that excites you, do you often hold yourself back from applying because you don’t meet all the criteria? You’re not alone. Many job […]
Coping with job loss: A guide to navigating the job grieving process
Losing a job is one of life’s most challenging experiences. It’s not just about the loss of income; it’s about how a job shapes your routine, your identity, and your […]
How to answer the interview question “Tell me about yourself”
“Tell me about yourself.” It’s the one question job seekers can almost always expect in interviews, yet it still manages to trip up even the most prepared candidates. If you’ve […]
5 Steps to overcoming job application anxiety
Job applications can be a stressful process. The fear of rejection, the overwhelming competition, and self-doubt often create a storm of anxiety that makes it incredibly hard to get started. […]
5 Apps to help manage anxiety and stress
Taking care of your mental well-being has never been more important, and thankfully, there are plenty of resources available to support you. Apps can be a convenient and accessible way […]
10 Podcasts that can help ease anxiety
Whether you’re juggling with everyday stresses or live with anxiety and depression, podcasts can be a powerful and accessible tool to reduce anxiety and feel less alone. We’ve rounded up […]
Beyond Bruises: Understanding the many forms of domestic violence
Domestic violence is a deeply complex issue that extends far beyond physical harm. While it may be commonly associated with visible injuries, the reality is that domestic violence can take […]
Navigating sensory disabilities in the work environment
At CoAct, we believe that everyone deserves a workplace where they can thrive, regardless of ability. For employees living with sensory disabilities, navigating the workplace can present unique challenges, but […]
How to identify inclusive, disability-friendly employers and workplaces
Looking for a new job can be challenging, especially if you’re navigating the process with a disability, injury, or treated illness. The good news? More organisations are recognising the value […]
How to negotiate a flexible work schedule: A guide
Being in control of your work schedule can make a huge difference in your well-being and productivity, especially if you’re managing a disability, illness or injury. Whether it’s adjusting start […]
The benefits of journalling for stress and anxiety relief
Life can feel overwhelming sometimes. Whether it’s juggling work, health challenges or job hunting, stress and anxiety can creep in and start taking control. Journalling is a simple and effective […]
Aged care careers: Higher wages and more opportunities in 2025
If you work in aged care or are thinking about joining the aged care industry, you’ll soon see better pay in 2025! The Australian Government has approved wage increases to […]
Kickstart your new year in 2025: Win a job search starter pack
Are you ready to jumpstart your job search in 2025? We’re here to help you get started with our exciting ‘New Year New Gear Job Search Starter Pack’ competition! What’s […]
First job after high school? Here’s how to stand out and land your first role
Starting your job search after leaving high school can feel overwhelming. You’re stepping into a whole new world with lots of competition and plenty of unanswered questions. But don’t worry, […]
Don’t let high applicant numbers stop you: Why you should apply for LinkedIn jobs anyway
Scrolling through LinkedIn job postings can feel overwhelming, especially when you see that a role has “50+ applicants.” It’s easy to think, What’s the point? There’s no way I’ll stand […]
Top in-demand skills employers are looking for in 2025
As we step into 2025, the job market is evolving faster than ever. Employers are seeking people with the right mix of technical and soft skills to help their businesses […]
Yeppoon’s Charissa List wins NESA Employment Consultant of the Year
CoAct and Community Solutions are delighted to announce that Charissa List, an Employment Specialist based in Yeppoon, Queensland, has been named Employment Consultant of the Year at the 2024 National […]
How to find remote jobs and work-from-home opportunities
Finding a remote job can open up exciting opportunities for Australians looking for flexibility and balance in their work life. Whether you’re seeking to avoid long commutes, need a more […]
Celebrating CoAct’s NESA Employment Consultant of the Year finalists
We’re excited to announce that CoAct and frontline staff from our amazing service partners have been named as all three finalists in the Employment Consultant of the Year category for […]
Work/Life balance and what job seekers really want
When it comes to attracting (and keeping!) top talent, you need to consider more than just the base salary and benefits you’re able to offer. For many people, work/life balance […]
Why a diverse workforce is important for business
Crafting a diverse and inclusive workforce can provide incredible benefits to your business. An inclusive working environment nurtures creativity and innovation, creates happier and more committed staff and can attract […]
How to run an accessible meeting: Practical tips for inclusion
Ensuring your meetings are accessible to all employees and stakeholders is key to fostering inclusion in your business. Accessible meetings ensure that everyone, regardless of ability, can fully participate and […]
Creating accessible and inclusive induction programs
When welcoming new employees, particularly those living with disability it’s essential to have an inclusive and accessible induction process. A well-planned induction helps new staff feel comfortable, supported, and engaged […]
How Bowen Flexi Care leads the way in inclusive hiring
Bowen Flexi Care, a community-based respite and care provider in Queensland, is a shining example of how inclusive hiring can be a win-win for both employers and employees. When Brent, […]
How Impulse Purchase Specialists embraced inclusive hiring with Thomas
Impulse Purchase Specialists, a Sydney-based business, has become a prime example of the benefits of inclusive hiring by providing meaningful employment to Thomas, a 24-year-old with an intellectual disability. For […]
Seasonal job interviews: 5 common questions and how to answer them
As the festive season approaches, job seekers have a unique opportunity to tap into a surge of seasonal job openings across various industries. Whether you’re looking to earn extra cash […]
Thomas’ journey to meaningful employment
Thomas’ journey with CoAct + Ability Options has helped him gain independence and confidence in his role at Impulse Purchase Specialists. With personalised support from his Workforce Partner, Courtney, Thomas […]
Brent’s story of meaningful, sustained employment
Brent‘s story of finding the right workplace and supports has given him a sense of purpose and achievement. Living and working in Bowen Brent is 39 years old and lives […]
Creating an Accessible Workplace: A Checklist for Employers
Creating an accessible office is an ongoing process that requires commitment and regular review. By following this checklist, you’ll be well on your way to creating an inclusive workplace environment […]
Supporting Parents Returning to Work: A Win-Win for Employers
In today’s competitive job market, smart employers know that creating a diverse and inclusive workplace isn’t just the right thing to do, it’s also good for business. One often-overlooked opportunity […]
Retention tips for employers: Keeping your best seasonal staff engaged
Seasonal staff play a vital role in helping employers manage the increased demands during the Christmas season. While seasonal employees are typically hired on a short-term basis, many of your […]
How to attract seasonal workers for the busy Christmas period
The holiday season is one of the busiest times for many industries, especially retail, hospitality, and logistics. As the demand for goods and services increases, so does the need for […]
Hiring People With Disabilities: ICS Service Solutions Case Study
When Glen found himself confronted with his own bias about recruiting people with disabilities he took action to make the changes he wanted to see in the world and, in turn, […]
5 Common Job Scam Examples and How to Avoid Them
Job scams are becoming increasingly sophisticated, and as a job seeker, it’s crucial to know the warning signs. Scammers often prey on people’s eagerness to find work, luring them in […]
How employers can support young people entering the workforce
For young people, entering the workforce can be both exciting and challenging. They bring fresh ideas, energy, and a desire to learn, but may lack the professional experience needed to […]
Are your job descriptions scaring away top talent?
Writing job descriptions is often a routine part of the hiring process. Copy and paste the same text, adjust the role title, and publish it across job boards. But what […]