Quality management
Quality Management certification across both the key aspects of our business activities and our governance framework provides an independent assessment of CoAct’s business processes and controls, as well as providing for opportunities for continuous improvement.
ISO 9001: Quality Management Systems
CoAct obtained ISO 9001 Quality Management Systems certification in 2016 and continues to maintain this annually. CoAct chose ISO 9001 as it is an internationally recognised standard that is designed to support any and all types of business.
CoAct’s ISO scope includes:
Program name: jobactive
Locations: Queensland and New South Wales
Interested parties: Department of Education, Skills and Employment, Service Partners, Customers, Hosts and Employers
CoAct identifies the following not applicable items:
Clauses: 7.1.5.2 and 8.3 are not applicable to our organisation as we do not use Calibration Instruments and do not design the programs we are contracted to deliver by Government funders.
Programs: Disability Employment Services, Transition to Work and Australian Apprenticeship Support Network Program.
National Standard for Disability Services (NSDS)
CoAct has held NSDS certification since 2011. This certification supports the delivery of our Disability Employment Services program in QLD, NSW, VIC, SA and TAS. The certification continues to be maintained annually.
Quality Assurance Framework (QAF)
The Quality Assurance Framework, was designed by the Department of Education, Skills and Employment to support the delivery of the jobactive program. CoAct was one of the first providers to undergo the QAF pilot in 2014 and has maintained certification across all our jobactive sites in QLD and NSW. The certification is maintained biennially.