Quality management
Quality Management certification across both the key aspects of our business activities and our governance framework provides an independent assessment of CoAct’s business processes and controls, as well as providing for opportunities for continuous improvement.
ISO 9001: Quality Management Systems
CoAct obtained ISO 9001 Quality Management Systems certification in 2016 and continues to maintain this annually. CoAct chose ISO 9001 as it is an internationally recognised standard that is designed to support any and all types of business.
CoAct’s ISO scope includes:
Program name: Disability Employment Services
Locations: Queensland, New South Wales, Victoria, Tasmania, South Australia and Western Australia
Interested parties: Department of Social Services, Services Partners, Customers, Hosts and Employers
Program name: jobactive
Locations: Queensland, New South Wales and Western Australia
Interested parties: Department of Jobs and Small Business, Service Partners, Customers, Hosts and Employers
Program name: Transition to Work
Locations: Queensland, New South Wales, Victoria
Interested parties: Department of Jobs and Small Business, Service Partners, Customers, Hosts and Employers
Program name: Smart Skilled & Hired
Locations: New South Wales
Interested parties: Department of Industry (NSW), Service Partners, Customers and Employers
CoAct identifies that clause 7.1.5 Monitoring & Measuring resources is not applicable to our Organisation. We also identify that the AASN program is excluded from scope as the contract holder (BUSY At Work) retains ISO Certification for this program.
National Standard for Disability Services (NSDS)
CoAct has held NSDS certification since 2011. This certification supports the delivery of our Disability Employment Services program in the states listed above. The certification continues to be maintained annually.
Quality Assurance Framework (QAF)
The Quality Assurance Framework, was designed by the Department of Jobs and Small Businesses to support the delivery of the jobactive program. CoAct was one of the first providers to undergo the QAF pilot in 2014 and has maintained certification across all our jobactive sites. The certification is maintained biennially.