When Elizabeth first contacted CoAct Service Partner Interact Australia, she had been out of work for over three years with carer responsibilities. She was nervous about being able to find and keep a job having struggled with alcohol dependence, depression and other mental health issues.

Building confidence and self esteem

The team at Interact Australia made it a priority to help Elizabeth build her confidence and self-esteem with the right Employment Support Services. This included a referral to a psychologist to take care of her mental health and wellbeing. Next step for the Interact team was to work closely with Elizabeth to discuss the type of roles that would be best suited to her experience. Having previously worked in a café, Elizabeth expressed an interest in this line of work as she enjoys the interaction with customers.

Becoming job-ready

To help continue to build Elizabeth’s confidence, the team also discussed the possibility of part-time work that might be more suited to her needs. Elizabeth then got the opportunity to try some mock interviews to help her know what to expect when meeting with potential employers. With no driving licence or car, the team at Interact made a commitment to drive Elizabeth to her interviews and to her first work shift.

Work experience helps connect with local employers

Interact Australia was proactive in reaching out to local employers and cafes that maybe able to offer the type of employment Elizabeth was looking for.  They were also able to arrange work experience at a café through the federal government-funded National Work Experience Programme, which helps jobseekers gain experience and confidence, while demonstrating skills to potential employers.

Support every step of the way

Elizabeth was grateful that the team at Interact Australia never gave up on her. After two weeks on her work experience programme, she had secured paid employment. Interact worked closely with Elizabeth and the café management to ensure recruitment process ran smoothly.

Interact Australia keep in touch with Elizabeth and her employer on a regular basis to ensure plenty of post-placement support and motivation assistance to give her the best chance of success in her new role.


Want help building your confidence to get into work sooner? Get in touch with the friendly team at CoAct today.

Want to know more?

Get in touch with the CoAct team today
Get in touch