Finishing high school usually means starting an exciting new chapter of life. For Emma, her leap into her next chapter was not so easy. Faced with several personal challenges, she found it difficult to maintain employment. Emma initially found short-term work after completing her HSC, but due to moving from one regional town to another, her confidence and mental health had declined and she soon found herself out of work.
It was then that she was introduced to Margaret Mitton, Employment Consultant at CoAct Service Partner, Community Solutions. After meeting with Emma, Margaret established that Emma’s mental health coupled with family and financial pressures were leading to her being distracted from and lacking confidence in her job search.
"Margaret established that Emma’s mental health coupled with family and financial pressures were leading to her being distracted from and lacking confidence in her job search."
Margaret also recognised that Emma’s exceptional loyalty to her previous employer at her young age spoke volumes for her work ethic, and that Emma’s interest and experience in retail and customer service would be an excellent starting point for her job search.
It was clear that establishing the right mindset was going to be key for Emma’s success. Emma was encouraged to consider the kind of life she wanted to lead, and that paid employment would help her with income, routine, purpose and stability. Positive reinforcement and guidance (and a little bit of ‘tough love’) from her Employment Consultant helped Emma persevere and be accountable for her goals.
This emotional support and advice to seek medical support for her mental health helped set strong foundations for Emma’s confidence and professionalism. Margaret also organised for Emma to attend workshops on resume writing, interview techniques and job search to give her the best chance at success.
Adding to Emma’s job search challenges was the fact that she did not have the practical essentials to ensure she was job-ready. Margaret ensured Emma had appropriate clothing for job interviews, a mobile phone to take calls from potential employers, as well as transport for Emma’s job interviews.
"Margaret ensured Emma had appropriate clothing for job interviews, a mobile phone to take calls from potential employers, as well as transport for Emma’s job interviews."
Emma was always receptive to the advice and support given to her by Community Solutions staff, and she agreed to attend an interview for a retail position at her local Target store. Imagine her excitement when she was informed that she got the job, and was to start as soon as possible!
Emma has been working at Target since August, and is “really enjoying it”. She is already being considered for upskill training to move into a duty manager position
Store Manager Lesley is exceptionally happy with Emma, from her initiative and presentation skills to the way she consistently strives for excellence, saying: “Emma is going so, so well, she really is well-suited to this role and I cannot speak highly enough of her.”
"She is already being considered for upskill training to move into a duty manager position."
A result of Emma’s steady employment is that she has become financially independent and her confidence in herself has skyrocketed.
Community Solutions will continue to work with Emma on maintaining her focus and determination, and to assist her with balancing family commitments and increased work hours. Target continues to work with Community Solutions for their recruitment needs.
If you’re looking for a supportive service provider who takes the time to listen to your individual circumstances, why not try a member of the CoAct network, like Community Solutions. Find your nearest provider here.